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having keyboard issue

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having keyboard issue

Post by masashi on 2017-09-09, 19:12

I have been having keyboard issue on GPD Pocket since the beginning I received it on Aug 4.
It looks like down arrow key is kept being pressed all the time while I haven't even touched the keyboard. plus I cannot enter letter B, N, and /.
I recorded a video of the symptom:
https://www.dropbox.com/s/gmbcw5htcb0bk9f/P1000312.mp4?dl=0

It is almost impossible to use this machine as this problem starts as soon as I login to the machine.
I tried fresh install of Windows10, un/re-install drivers with no success.
I have been trying to contact support at GPD for the past few weeks but haven't received any response yet.
Please let me know how I can fix.

masashi

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Re: having keyboard issue

Post by masashi on 2017-10-14, 05:40

I sent back my GPD Pocket to the manufacturer as requested back on Sep 16th, and I received a message saying they received the package on Sep 28th. But since then I haven't had a word on any updates like the repair is being done or the package is being delivered or whatever. I hope GPD will improve their customer support.

masashi

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Re: having keyboard issue

Post by Admin on 2017-10-18, 08:36

Email contact kendyz@gpd.hk
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Re: having keyboard issue

Post by masashi on 2017-10-20, 13:00

I received the repaired Pocket on Oct 19th. So far the problems have been all fixed. Thanks to kendyz@gpd.hk who's been very helpful.

masashi

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Re: having keyboard issue

Post by Admin on 2017-10-23, 06:00

masashi wrote:I received the repaired Pocket on Oct 19th. So far the problems have been all fixed. Thanks to kendyz@gpd.hk who's been very helpful.

Thanks for your encouragement!
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